A 10 step model for delivering an effective conduct risk culture

The conduct risk imperative
The Financial Conduct Authority’s focus on ‘conduct risk’ marks a significant shift in mind-set for most financial organisations. The FCA has been clear that it is up to individual firms to decide what ‘good’ conduct and focus on customer outcomes mean for them. Moreover, the onus is on firms to show that they have done the right thinking and modified their business model accordingly. There are no set procedures, policies and frameworks to follow; the FCA has said Continue reading