Key Performance Indicators are the data and measures chosen to determine how your business is performing in relation to its strategic objectives and business goals. However the term ‘KPI’ must be one of the most over-used and over-worked in business and management. Continue reading
Market changes, globalisation and advances in technology all contribute to the need to redesign organisations. Business leaders must be able to anticipate or respond to changing customer requirements and market opportunities (e.g. online shopping or new lines of business), as well as create agility and/or deliver operational efficiencies implicit in new operating models.