Background

Our client, a significant UK Banking Group with market-leading positions in a number of sectors required the leaders of one of their businesses to ‘step up’, demonstrate specific leadership behaviours and make a broader contribution to the business.

The Challenge

The challenge was for the business leaders to demonstrate the following key business leadership behaviours;

  • Being more strategic, having a broader perspective, grasping the consequences of their actions
  • Setting the right priorities
  • Communication with gravitas, especially more impact from presentations
  • Self awareness and self management
  • Being more assertive, demonstrating the right behaviours and knowing how to say ‘no’ when appropriate
  • Taking ownership and driving the business agenda

Morgan Clarke’s Approach

The Morgan Clarke approach encompassed three activities:

  • Development Centres A development centre with three skilled Morgan Clarke observers using a mix of bespoke case studies (e.g. on one, participants were required to be insightful and demonstrate commercial acumen) and simulations of real day-to-day situations using actor role-players (to work on self awareness, self management, goal setting, giving and receiving performance feedback, handling difficult conversations, etc), plus a senior level group discussion and presentation
  • Team Agenda The team agenda required facilitated sessions to accelerate team bonding and team development (e.g. the team agenda a ‘Team Charter’ describing norms and ‘how we will work together’) through to storming/norming phase
  • Individual Coaching To work on, assimilate and embed leadership behaviours and to enable each of the six members of the senior team to ‘step up’ to the plate as a business leader and make the broader contribution demanded by the head of the business, each individual was matched with a appropriate executive coach

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What is Achieved

The business met their ambitious three year business goals for:

  • Revenue growth
  • Improved product mix
  • Better retention and motivation of 'second tier' leaders and high potential employees

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“We were able to consider the part that personality and behaviours, as distinct from technical capability, play in leader effectiveness.” Senior Leader, Banking Group

If you face a similar challenge please contact us + 44 (0) 1306 621600 or email us at [email protected]