The Limits of Empathy

Emotional Intelligence is such a universal and popular concept that it is difficult to believe that it only came to prominence twenty years ago in the then ground breaking book by Daniel Goleman. Put simply, emotional intelligence is the capacity of individuals to recognise their own and others’ emotions.  In the workplace, people are educated and encouraged to discriminate between different feelings, label them appropriately and then use this information to guide their own thinking, behaviour and actions.

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